It was a terribly rainy Friday afternoon and another workweek was winding down when we received an urgent call for help. The caller was a Texas-based credit and debt consolidation services company. Their client in West Roxbury was enrolled in their debt consolidation program. They needed the client’s signature on several pieces of paperwork in the Enrollment Kit and to fax the documents back to them for processing and approval before end of business. With a three-hour tight timeframe to work with, we got right to it.
The client’s Enrollment Kit was emailed to us (20+ pages), with the instructions to print two copies: one for their client’s records and the other for signature and faxing. It was helpful that the company highlighted the pages in the Kit that needed a signature, saving us precious time from leafing through the lengthy document.
With documents in hand, it was time to drive out to the client’s home. The trip took a half hour. A stone throw’s away from the hustle and bustle of the VFW Parkway, the client’s two-story single-family home in West Roxbury was situated on a very quiet section of the neighborhood.
The client was an elderly woman in her 80s who was cared for by her younger sister. It was apparent that they have lived in the same home for a very long time. Though slightly incoherent and forgetful at times, the client was very talkative and clearly enjoyed our presence. She was so talkative that we had to gently and frequently remind her why we were at her home, and that we had a deadline to meet. In fact, the client said we were “the nicest people to stop by today.” That comment brightened up the dreary afternoon!
As we proceeded to obtain her signature on the documents, we left a copy behind as instructed, said our good-byes, and immediately headed to our favorite full-service Staples office supply store to do our faxing. When the faxing was complete, we were heading back to the office when our contact at the debt consolidation company called and said the faxed copy on their end was difficult to read. Upon returning to our office, we immediately made a scan of the signed pages and emailed the PDF copy to the company, much to their delight. The entire task got completed in excellent timing too.
We were real pleased to be able to assist the debt consolidation services company with their courier service needs in such an expeditious manner. Today was just an example of what was possible on short notice and with a tight timeframe. It would be a pleasure to assist this company again in the future.
Images credit: Susan Ho
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