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“Very easy to make a gift of service to friends … The concierge’s responses are so fast and courteous. This service makes a wonderful gift.” ~ J.A. Michael — Milwaukee, WI
“Good Neighbor Concierge was there for me when I was in need of support. (They) gave me hope and comfort. The service was excellent, very professional. I highly recommend (the service)!” ~ Dr. Dorina A. — Newton, MA
“The thing I like most about Good Neighbor Concierge’s service is the professionalism and accuracy on the service provided. The concierge was extremely quick to help with a last minute request. We will very likely hire them again.” ~ Michelle Holmes — Tampa, FL
“We appreciate her consistent courtesy, helpfulness, and cooperative attitude. With her personal characteristics of conscientiousness, trustworthiness and accountability, I would not hesitate to recommend…” ~ Diana K. — Bedminster, NJ
“…consistently pleasant, highly professional and thoughtful. …maintains a particularly high standard …always thorough …flexible and respectful.” ~ Ann H. — Bedminster, NJ
“Susan is an absolute pleasure to work with. She is personable, professional, reliable, and extremely detail-oriented. I have recommended her on numerous occasions to both friends and family. As an extremely busy working mom, I truly appreciate Susan…and the services offered by Good Neighbor Concierge.” ~ Jennifer Prince (LinkedIn) — Newton, MA
“My experience with Susan of Good Neighbor Concierge is probably one of the best service transaction experiences that I have ever had. This service was perfect from start to finish. Susan’s manner is professional, friendly and efficient. Her service was flawless. She responded speedily to my enquiry — even though it was the weekend. All of her correspondence was professional and helpful. She completed my errand perfectly and promptly and let me know, right away, once it was completed. In addition, she went out of her way to package the gift I’d asked her to buy — and to package it so beautifully that it arrived in perfect condition. Her service and communication were faultless and I would recommend her service to anybody, and will not hesitate to work with her again myself. Many thanks, again, Susan. I am extremely pleased and impressed!” ~ Madeleine T. (Yelp) — Ottawa, ONT, Canada
“Susan’s help was immeasurable in coordinating & assisting our family with an after-funeral gathering of guests at our home. She picked up the food that was ordered, brought it into our home, set it up for serving, prepared beverages and was there to greet friends & family as they arrived. In an unobtrusive, but friendly & professional manner, she also chatted with guests while keeping everything tidy, which allowed us to focus attention on friends & family. When everyone went home there was very little cleanup, which was much appreciated after a long and difficult day. During our time of grief, Susan worked very closely & cooperatively with us and coordinated each & every aspect of the gathering with a high level of professionalism and respect. We would highly recommend Susan & her company to help you in your time of need, or in any circumstance.” ~ Charlie P. — Framingham, MA
“On behalf of all my mom’s family, we want you to know how happy we were to have your assistance on the day of her service. It was immensely helpful and calming to know that you had everything under control as we were leaving the church. And it was wonderful to visit with friends and family without worrying about the food and drinks. You did a beautiful job and you were an important part of a special day and a successful gathering.” ~ Nancy R. — Sudbury, MA
“Susan is Top Shelf…. she is professional and trustworthy…. 2 needs in this industry… I highly recommend her and her staff…” ~ Jay McHugh — Littleton, MA
“Good Neighbor Concierge was a breeze to work with. I had a complex, logistical issue of getting some local products from the Northeast shipped to the South. Susan at Good Neighbor Concierge jumped right in and worked my problem out in a way I had not even thought of. I would use her again in a heartbeat.” ~ John M. — Memphis, TN
“I had Susan over to our home for urgent help with cleaning out a very messy dining table and student desk in time for a Christmas Eve family gathering. A lot of personal things were piled up and needed to be put away or hidden from view, and I had no time for organizing these. Susan was a big help, fast and efficient, and importantly, she was able to help at the last minute.” ~ Maria M. — Wayland, MA
“Susan Ho from Good Neighbor Concierge is not only very quick, she is also very thorough. I reached out to her by email through her website and I got a response that day. Then the process was so quick, simple and she is very fair on pricing. I would work with Susan again and am happy to be a reference for her.” ~ Jamie E. (Yelp) — N. Hollywood, CA
“Susan made it so easy for me to send my friends the gift of help when they became new parents. She even sent out the gift cards on my behalf and replaced a lost card at no additional charge. I highly recommend Susan for her concierge service.” ~ Cecilia C. (Yelp) — Basking Ridge, NJ
“Wonderful service! Had my holiday farm turkey delivered, so easy and (I) didn’t have to wait in lines or leave work early!” ~ Cathleen S. — Natick, MA
“I have used Susan to help me in several ways. She has checked on my house while I was away on business, bringing in the mail and making sure everything was working. She has arranged various repairs, coordinating appointments with repairmen and supervising their work. She is responsive, responsible and always on time. Her services have been invaluable to me over the past months as that extra pair of eyes and hands that my travel schedule meant I could not provide. I have no hesitation in recommending her enthusiastically.” ~ Michael A. — Newton, MA
“We have used Susan Ho for long-term house sitting services for the past year while we were in Florida. The scope of her services included frequent house checks, arranging for miscellaneous repairs, and running various errands. We have found Susan to be highly reliable, responsive and thorough. The difficulty of providing these services was made greater this past year by the record snowfall experienced in the Boston area as well as our efforts to sell the house. Susan responded to all of these extra challenges cheerfully and professionally. No request was too much for her to handle. Susan even shoveled tons of snow that accumulated against our house, blocking various utility exhaust systems. She is a real dynamo and will do whatever is necessary to get a job done. Susan communicated with us on a frequent basis, even providing pictures of the house to keep us apprised of the situation with the snow. We are grateful for having met Susan, and can recommend her wholeheartedly.” ~ Tom & Sue G. — Newton, MA
“I met Susan through the phone when I was relocating from Europe and needed someone in Boston to help me deal with my arrival and the logistics of it all. I was arriving with my children and two cats. As I now know, pets are very difficult to place, so having her was invaluable and I would recommend her to everyone. She gives exceptional service in every area that she tends to. My relationship with her did not end with my arrival; she still is in my life and takes care of my cats and home whenever I am away. I cannot praise her enough. I love Good Neighbor Concierge! She is true to its name.” ~ Sandra G.M. — Brookline, MA
“Love, love, love this service! Susan was friendly, on time and fantastic.” ~ Kerry C.M. — Natick, MA
“Susan was absolutely amazing! There was no way I could have taken care of my errands in Cambridge while I was still sitting in Dallas! She maintained communication throughout the process and went above and beyond my expectations. I will definitely be using this service again and I have already recommended that some of my colleagues do the same! Thank you for saving the day, Susan!” ~ Darra Narramore (Google) — Dallas, TX
“We engaged Susan at Good Neighbor Concierge to watch over our home for 10 weeks during the winter of 2016 while we were ‘snowbirds’ in a warmer climate. She is a consummate professional and was extremely thorough — from her initial (free) consultation, and a checklist visit before we left — through to completion of services at the end of March. She visited the house weekly checking for issues, and sent timely emails and photos with any concerns. She would have come more often than weekly if any issues came up. Had the weather called for intervention like the snowy winter of 2015, she was prepared to call and supervise the service providers we gave her (and alternatively has her own list of providers she works with on behalf of clients). We would recommend her without hesitation and certainly plan to work with her in the future.” ~ Leslie E. — Newton, MA
“I was delighted with the caring and professional services offered by Susan Ho of Good Neighbor Concierge and I highly recommend her to others seeking assistance with important and sensitive personal and household needs. Susan provided much needed ‘pick up’ services for me at a local hospital after a medical procedure. In addition to efficiently providing the service, she also offered grace, humor, and peace of mind.” ~ Eleanor D. — Brighton, MA
“Excellent service, from the person taking the call all the way to the actual person handling the delivery. Was amazed by the delivery person’s attention to detail (texted me on the day of the delivery to confirm everything, excellent follow-up immediately with my additional questions, very friendly, punctual, and appreciated their willingness to check that all my items at both stores were actually picked up). Top notch.” ~ Jack T. — Boston, MA
“This is a great service. Susan was fantastic, she went above and beyond. She is super pleasant, kind and wonderful to be around. Thank you!” ~ Laura S. — Newton, MA
“The concierge (Susan) was friendly, polite, accommodating, and showed up when and where promised. I’m very pleased to have the option of this type of service in the future and will be making use of it.” ~ Caryl B. — Marlborough, MA
“The concierge was very helpful in making my delivery and was very kind to the person the delivery was made to. Susan contacted me and let me know how the drop off went and kept it confidential as requested. I truly appreciate all of her help. The recipient was very appreciative. Thank you.” ~ Kathleen D. — Wellesley, MA
“Amazing service and benefit – will use again! Susan was so professional and thorough.” ~ Kendra W. — Acton, MA
“Good Neighbor Concierge, owned by Susan, provided us with fabulous support and service over the last 18 months. Due to the pandemic we were staying out of state and Susan not only kept an eye on our apartment in Needham – but when we decided to move permanently she actively managed for us: working with an Estate Sale company, meeting vendors who were moving some of our belonging, ensuring the property was clean at the end of our lease and doing light clean up as needed. Susan communicated effectively with us constantly and was totally trustworthy with our belonging and access to our unit. We recommend Good Neighbor Concierge with great enthusiasm – Susan and her firm are simply fantastic!” ~ Harry L. (Yelp) — Sarasota, FL
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